Site Reliability Engineer @ Optimizely
Reliability / Platform Engineering · Jun 2025 – Present
- Built an AI-powered infrastructure monitoring tool and Agent Prompt Optimization workflow forecasting Black Friday readiness, with automated PowerShell performance data collection cutting manual analysis time 30%.
- Built a Terraform-managed Datadog Workflow that auto-restarts the Datadog agent on Elasticsearch via Azure RunCommand (VM/VMSS-aware, audited, on-call escalation), supporting a 99.99% SLA and cutting manual intervention 50%.
- Led a tenant-wide Defender for Cloud/Advisor security remediation program: enabled EncryptionAtHost on Linux Elasticsearch VMs across 5 global regions via Octopus Deploy PowerShell runbooks, and rolled out automatic periodic update assessment across 200+ VMs.
- Led a full AKS cluster upgrade (v1.32 to v1.33.x) across 48 clusters ahead of Azure's platform retirement deadline, resolving stuck node-upgrade failures via manual draining.
- Audited 1,430 subscriptions via Azure Resource Graph to identify SSTP VPN Gateways ahead of retirement, confirming 7 gateways for migration; migrated Azure Function Apps from Linux Consumption to Flex Consumption ahead of the Sep 2028 deadline.
- Refactored container registry authentication for two production services from hard-coded secrets to managed identity, removing a recurring downtime cause.
- Automated Datadog health-report generation per DXP service with Cloudflare Zone integration; decommissioned 40+ unused Azure Function subnets and implemented Terraform-managed storage lifecycle policies for Event Hub data.
- Supported on-call/support rotations resolving P1 incidents (Application Gateway, API gateways, Elasticsearch cluster health) and capacity planning reviews; implemented Azure automation for .NET Core proactive monitoring, cutting investigation time 70%.
- Collaborated across SRE, Operations, and Engineering to define SLOs/SLIs and expand IaC and secure deployment practices across AWS and Azure.
Managed Services Engineer @ Optimizely
Strategic Support Solutions · Mar 2024 – Jun 2025
- Deployed containerized Python automation using Docker/Kubernetes for auditing and cost-optimization processes.
- Implemented infrastructure-as-code practices for Azure service optimization, reducing operational costs by 25%.
- Developed Python and Bash automation for API integrations, data extraction, and troubleshooting workflows.
- Enhanced CI/CD pipelines using GitHub Actions for microservices deployment, reducing deployment time by 30%.
- Built monitoring and alerting solutions using Azure KQL and Datadog for distributed system observability.
- Administered Linux-based systems and managed AWS/Cloudflare CDN services for high-availability architectures.
- Maintained incident management processes and provided L2/L3 support for production system outages.
Associate Managed Services Engineer @ Optimizely
Incident Management · Sep 2022 – Mar 2024
- Led incident response during high-volume traffic surges and major system outages, ensuring rapid detection and resolution.
- Managed production deployments and database changes with zero-downtime deployment strategies.
- Administered F5 load balancers and network security configurations for distributed systems.
- Served as Microsoft Azure Administrator for the Optimizely DXP platform, maintaining 99.5% uptime across multiple regions.
- Implemented standardized incident management procedures, improving escalation processes and documentation.
Information Technology · Mar 2022 – Sep 2022
- Designed and maintained Linux/Windows server infrastructure for university database and web systems.
- Deployed Windows Server domain controllers and implemented organization-wide monitoring solutions.
- Managed LAN/WAN network architecture and IP device configurations for campus connectivity.
